Support

Current availability

Vondilo is currently in private testing. The account and cloud features described here are the intended launch service. Paid cloud and Sign in with Apple are not yet available.

Contact us

Email support@vondilo.app with what you were trying to do, the app build/device/iOS version and the message you saw. Help → Share app information prepares version and public status details, excluding your email, collection, photos and credentials. You choose what to send.

Replies currently come from Support Team <support@bcworks.net>. Support is handled by the small business operating Vondilo; no round-the-clock response time is promised. Never email passwords, sign-in codes, access tokens or deletion receipts. Agree on a safe route before sharing a private photo or backup.

Account access and saved data

Use Forgot password? on the sign-in screen for an email/password account. Keep a valid saved sign-in for offline collection use. Signing out keeps local data and exposes Your saved data for backup and recovery access. Avoid reinstalling or clearing app data to fix a problem: doing so can remove local-only records, photos and recovery copies.

Account creation is free. Signing in or buying a subscription does not automatically enable uploads. Cloud uploads are a separate per-account/device choice; Saved photos is another choice.

Cloud plans and photos

Monthly and yearly payments provide the same cloud features and 1 GB of uploaded personal-photo storage per account, with collection records included. Check the price and period shown by Apple before buying. Use Account → Cloud plan for purchase or Restore purchases, and Apple subscriptions to manage renewal.

If a purchase cannot be confirmed, try Restore purchases while signed into the Vondilo account used for the purchase. Contact support if access and payment disagree. Do not create another account to move a purchase or email a raw receipt or token.

If photo storage or transfer limits pause photo uploads, local photos remain. Collection details can continue updating for an otherwise eligible cloud account. Turning Saved photos off stops future transfers; it keeps already uploaded and local photos. Contact support for a request to remove existing online photos.

After cancellation or expiry

Cancellation keeps access until the paid period ends. Following verified expiry, new cloud writes stop and a delivered notice gives at least 30 days to retrieve online copies before online-only cleanup. The notice and Account → Download online collection identify retrieval information. That download prepares an independent .vdstn file with the records and personal photos already online; it does not merge into this device or enable uploads.

Renew before cleanup starts if you want to keep the earlier online copies. A later subscription cannot restore copies already removed. Device copies, saved backups and the free account are separate. If the app asks you to prepare a new cloud connection after cleanup, it saves a verified recovery first and leaves uploads/photos off until you choose again.

Backup and recovery

Use Settings → Data & backups → Back up collection, then choose a destination in Files. A .vdstn backup contains collection records, organization, stable IDs and attached saved photos. A spreadsheet export is not a complete photo backup. A copy only inside Vondilo will not protect against losing the device or deleting the app.

Find local recovery copies under Settings → Data & backups → Recovery copies. Keep your current data safe before replacing or restoring a collection. When reporting a failed backup, describe the step and message; do not send the backup automatically.

Delete an account or make a privacy request

Use Account → Delete account. Review Keep my collection or Remove this device’s collection; removal requires a verified recovery copy. Accepted deletion continues on the service, and the app keeps a progress receipt so you can check it later. Existing local recovery copies and user-saved exports remain until you remove them.

Account deletion does not cancel Apple billing. Use Apple subscriptions to cancel renewal. Immediate account deletion remains available; you do not have to wait for the subscription to end.

For a privacy request or help with a lost deletion-progress receipt, email support@vondilo.app. We verify the request without asking you to email a password, raw receipt or a new collection upload. Read the privacy draft for retention and rights.

Operator

LPS Group B.V. · Dutch registration KVK 97190136 · Vrouw Avenweg 131, 2493WT Den Haag, Netherlands.